Community starts with trust.

How we ensure a safe and delightful experience.

At Josephine, we take trust and safety very seriously. Although cooks on our platform are ultimately responsible for food safety, they are personally vetted by the Josephine team and are held to high standards.

Josephine has created its own interview and vetting process that each cook must complete before they can offer meals on the platform. Josephine merely provides a platform for independent cooks to offer their meals. Accordingly, food safety remains the ultimate responsibility of the cook from whom you purchase. If you haven't already, please read our community guidelines.

We've opened a neighborhood hotline for our community to get in touch with any questions or concerns. Please contact us at (510) 254-3222 or safety@josephine.com.

A Current Food Handler Card

Josephine requires that all of our cooks complete their state's Food Handler course for food safety training. Before they are allowed to post their first meal, each cook must provide proof of course completion. All foodservice employees in restaurants or catering companies serving food are required to obtain a Food Handler Card.

Ongoing Education and Support

To ensure that they have the tools and knowledge to manage their business successfully, all Josephine Cooks have access to our extensive Cook Knowledge Base. This live wiki is based on best practices from 1000+ Josephine meals and our Cook Support Team's experience in public health and the food industry.

Both members of our Cook Operations team, Sika and Emily, hold Masters degrees in Public Health with concentrations in Nutrition, from UC Berkeley's School of Public Health.

Cook Interview

As part of our vetting process, all potential Josephine Cooks are required to complete an interview with one of our Cook Support Team members. During the interview, cooks are assessed on their cooking experience, motivation for cooking with Josephine, and community involvement. This helps us ensure that all of our Cooks will provide customers with an exceptional experience.

Customer Reviews

To further increase our cooks' accountability to their customers, Josephine collects reviews from meal attendees after each meal. Customers assess each meal on the basis of food quality, pick up experience, portion size, and value. As part of our review system, customers can leave public reviews, leave personal messages to the cook, and/or leave private messages to Josephine staff.

Our cooks love to feed and nourish people, particularly people in their communities, and they're highly motivated to prepare food safely due to the personal and intimate nature of the Josephine experience.

We look forward to seeing you at a meal!

– The Josephine Team

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